First Response Guidance
Simple safety-first steps for the first moments after water damage.
Water damage? Know what to do first.
PHI helps homeowners take safe first steps, preserve evidence, and organize incident records after water damage.
Call for free first-response guidance. If unavailable, leave a message and we will call back.
First steps in a water incident
- 1. Check for immediate danger before entering the area.
- 2. Stop the water source only if it is safe to do so.
- 3. Take wide photos and videos before moving items.
- 4. Save notes, timestamps, and files in one place.
Core Services
Evidence Collection
Photos, videos, notes, and document categories organized for later review.
Incident Timeline
A clear sequence of what happened, when it was discovered, and what came next.
Property Record
A long-term record that can grow with the home over future incidents and maintenance.
Important boundary
PHI is an information and documentation platform.
PHI is not a contractor, public adjuster, insurance company, insurance agent, or law firm. PHI does not provide legal, insurance, or construction advice.
Emergency guidance is general safety information only. If there is immediate danger, fire, electrical risk, structural risk, or injury risk, call 911 or local emergency services.